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Shipping & Returns

1. Pricing Policy

 

All prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1/04/2011.

 

Prices are subject to change at any time without notice. Upon delivery, you will be responsible for any duties or taxes that may have been added to you package by the destination country.

 

2. Returns and Exchanges

 

Our Guarantee

 

Planet Marine makes every effort to ensure you are satisfied with your purchase. If for any reason you are not completely happy with something you purchased, let us know and we will endeavour to provide you with a replacement item, credit or refund.

 

Returns

 

A receipt is required as proof of purchase for return items. We are happy to provide an exchange, credit or refund, if you have changed your mind but only on items that are unworn and in the same condition as when purchased.

 

Returns by Mail

 

Please enclose a copy of your receipt and merchandise within 14 days of receipt of the goods, in a box or satchel and mail to:

 

Planet Marine

PO Box 189, Sandringham VIC 3191

 

 

Please send the items back to us in an appropriate size box/package. We recommend using registered mail as items sent via other methods are at risk of being lost. Planet Marine is not responsible for lost shipments. Please allow 10 business days from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.

 

You can contact the Planet Marine Returns department by sending an email to sales@planetmarine.com.au

 

3. Delivery and Shipping

 

Planet Marine currently delivers to Australian locations only.  Please contact us if you would like a quote for international delivery.

 

Within Australia

 

All Planet Marine purchases within Australia are shipped during business days and hours (Monday to Friday) via Toll IPEC service, from our Melbourne warehouse. Orders are shipped within 48 hours of purchasing and you should receive your order within approximately 1-6 business days.

 

We offer a flat rate freight policy of $22 including GST for all orders. Orders over $400 excluding freight, will incur no freight charges.* 

 

*Some overseas or remote areas may incur a freight surcharge, because items are too large, bulky, and heavy or may contain hazardous products. This also might override our free freight policy.

 

 

 

Upon Delivery

 

You will be required to sign for your package once it is delivered to the address specified. If no one is present at the address when Toll IPEC attempts to deliver it, a redelivery fee maybe charged to you. This could be upto $50.

 

Out of Stock Items

 

If a particular item in your order is out of stock you will be notified via email within 2 business days. The delivery times provided by Planet Marine are only estimates. Planet Marine will not be held accountable for late deliveries or loss or damage relating to late deliveries.

 

In some instances, multiple item orders may be part shipped/delivered where stock is not available. All reasonable attempts to notify you will be made.

 

4. Terms and Conditions

 

The Terms and Conditions below govern the sale of products from Planet Marine to ‘you’ the ‘consumer’/‘customer’. Any reference to ‘we’, ‘our’, ‘us’, ‘Planet Marine’ is solely referring to Planet Marine . Your use of this website to purchase products indicates an agreement to abide by these Terms and Conditions.

 

Shipping

 

Shipping/delivery prices are subject to change without notice. All delivery times provided in this website are estimates only. Planet Marine will not be held responsible for deliveries that are late, lost or damaged. Customers bear all the risk of loss and damage associated with the order as of the time it has been cleared from our premises.

 

Orders

 

Products displayed on this website may be out of stock or discontinued. You will be informed via email within 2 business days if this occurs. The order confirmation created after an online sale together with these Terms and Conditions is the final binding agreement between us and you on the matters stipulated by theses Terms and Conditions.

 

Payments

 

Unless provided for otherwise, all payments are to be made by selected credit cards. You must therefore provide us with details of your current and valid credit card, including:

 

Credit card type

Name on card

Credit card number

CSV# (Credit Card Security Number)

Expiry date

 

Warranties

 

Whilst reasonable steps have been undertaken to ensure that information is free from error, to the extent permitted by applicable law, we do not warrant the accuracy, adequacy or completeness of Material on this Web Site. All information is subject to change without notice. We do not guarantee that this Web Site or Third Party Web Sites will be free from viruses, or that access to this Web Site or Third Party Web Sites will function as intended or be uninterrupted. All terms implied by law, except those that cannot be lawfully excluded, are excluded.

 

Limitations of Liability

 

Subject to any responsibilities implied by law and which cannot be excluded, Planet Marine, and its directors, employees, agents and contractors, are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to Material on this Web Site, to Third Party Material, third party services, or to access of this Web Site by you, howsoever caused, whether in contract, tort including negligence, statute or otherwise.

 

Indemnity

 

You indemnify us in respect of any liability incurred by us for any loss, cost, damage, or expense howsoever caused, or suffered by us as a result of your breach of these Web Site Terms of Use.

 

Availability of This Web Site

 

As electronic services are subject to interruption or breakdown, access to this Web Site is offered on an "as is" and "as available" basis only.

We may impose limits or restrictions on the use you may make of this Web Site. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these Terms of Use, we may withdraw this Web Site at any time and without notice to you.

 

General

 

The law applicable to this Web Site and to disputes arising out of this Web Site is the law of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia.

Should any clause or part thereof of these Terms of Use be found to be void, unenforceable or invalid, then it is severed from this agreement, leaving the remainder in full force and effect, provided that the severance has not altered the basic nature of this agreement.